Here's a link to a video a forum member (DonDakin) made on the remote operations.https://www.youtube.com/watch?v=rgIM7MIyxLQ
This will help if the remote is the one programmed to your car.
If it's not, you need to program them to operate together.
There is a posting here some where on how to do that.
Tesla Model 3 SR+, 2019
Puey Bluey 2014 Miev
200,000 km , 124.000 miles.
Blackie - 2012 ES Miev 2 years - 67,000 km / (41,630 miles)